RT Training
Request Tracker or 'RT' is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. RT is built using Perl and runs on Apache web server with data stored in MySQL, PostgreSQL, Oracle or SQLite. It is possible to extend the RT interface using plug-ins written in Perl.
The RT platform has been under development since 1996, and is used by systems administrators, customer support staff, IT managers, developers and marketing departments at thousands of sites around the world.
Training courses are available for the projects that credativ supports. Our material is created and delivered by our in house team, who themselves are experts in working with and supporting the software that the training course covers.
Course participants gain a thorough grounding in the software itself and hands on experience working through our practical exercises. Our course material is modular, allowing us to adjust the course program to cover the topics which are most relevant to participants.
For more information about our RT training or to request a sample course outline, please visit our contact form.
Other RT services
You may also be interested in our RT support and consulting services.
See our main training page for details of our other training courses.
See also
