OTRS Training

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to inbound inquiries. credativ supports OTRS on Linux, Windows, AIX, Mac OSX and Solaris.

Training courses are available for the projects that credativ supports. Our material is created and delivered by our in house team, who themselves are experts in working with and supporting the software that the training course covers.

Course participants gain a thorough grounding in the software itself and hands on experience working through our practical exercises. Our course material is modular, allowing us to adjust the course program to cover the topics which are most relevant to participants.

For more information about our OTRS training or to request a sample course outline, please visit our contact form.

Other OTRS services

You may also be interested in our OTRS support and consulting services.

See our main training page for details of our other training courses.

See also

• Bugzilla Training
• RT Training
• Trac Training
• Bug tracking, Helpdesk and Trouble Ticket Systems Training